Resources for Providers

Regional Palliative Care Clinic

The regional palliative care clinic is a supportive care clinic that focuses on enhancing quality of life for patients and their families during the cancer journey. The clinic works with the patient’s primary medical team, the patient, and their family to develop the best and most holistic treatment plan for patients. The palliative care clinic can help by:

  • Managing pain and other physical and emotional symptoms
  • Facilitating community supports
  • Providing aid in decision making and advance care planning
  • Referring to other supportive and palliative Care services if required

The clinics can provide assistance during any part of the illness - whether at a new diagnosis, during treatment or for those patients that have ended curative treatment and desire care focused on enhancing their quality of life.

Services are available through a referral by a family physician, nurse practitioner, oncologist, or other primary health care provider or specialist.

Contact the regional palliative care clinic: 
LRCP Intake: 519-685-8602
Fax: 519-685-8664

For more information on the Regional Palliative Care Clinic please contact Anita Singh, Regional Palliative Care Lead. 

London Regional Cancer Program Pain and Symptom Clinic

The Pain and Symptom Clinic at LRCP is a supportive care clinic that addresses pain and other symptoms (often neurological) related to cancer or cancer treatment at any point during the cancer journey. Patients may have complex or pre-existing chronic pain, psychosocial needs, and/or struggle with substance abuse. Referrals are encouraged for cancer patients with intractable cancer-related pain who carry one or more of these co-morbidities.

If you would like to refer a patient for consultation at the LRCP Pain and Symptom Clinic, please contact LRCP triage at 519-685-8600. Press 3 to reach a triage nurse.

The triage lines are open Monday to Friday from 8:30 a.m. to 4:00 p.m. LRCP is closed on weekends and holidays.

Community Care Access Centre (CCAC)

To make a referral to the South West CCAC, complete the updated electronic referral form and fax it to the appropriate office:

  • London/Middlesex Elgin: 519-472-4045
  • Grey/Bruce/Perth/Huron/Oxford: 519-273-2847 or 1-855-223-2847

You can also make a referral by:

  • Contacting the Physician Hotline at 1-844-CCAC-4MD (1-844-222-2463) any time from 8 a.m. to 8 p.m. to immediately talk to a Care Coordinator 
  • Connecting with your Care Coordinator on site (if you have one)
  • Calling the South West CCAC at 310-CCAC (no area code necessary)

South West CCAC Symptom Response Kit

A Symptom Response Kit is a kit of medications that can be ordered by a physician, to be available in a patient’s home to relieve potential symptoms for clients requiring hospice palliative care services or who are at the end of life stage in their disease management. 
See Frequently Asked Questions for more information.

Pain Pump Infusion Orders 

Click here to access the Pain pump infusion order form

Intensive Home Care Team (IHCT)

This is a specialized team of direct nurses trained to support people with complex needs, multiple health issues, and who are living with, or dying from, a progressive, life-limiting illness. The team includes nurse practitioners, rapid response nurses, geriatric resource nurses, and complex care coordinators.

Contact the South West CCAC for more information: 310-CCAC (no area code necessary).


The eShift program was developed by the South West CCAC and its partners and has attracted national attention. It enables one nurse to provide overnight care to several palliative patients at a time, so that more people can choose to die at home. Funded by the South West LHIN, the program is now available across the South West.​ 

Click here to learn more about eShift or contact CCAC: 310-CCAC (no area code necessary).

OHIP Billing Codes

Primary care practitioners can bill OHIP for a number of services involved in working with the CCAC, including referals, case conferences and completion of long-term care health reports. Click here for a listing of codes.

CCO Palliative Care Tools

Cancer Care Ontario has developed a Palliative Care Toolbox that links to best-practice tools around the world. This toolkit is intended to support primary care providers in the delivery of palliative care.

Canadian Hospice Palliative Care Association collects and disseminates resources targeted to specific professional groups, including: